FAQs

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out our wholesale access form

Export into the US?
We sure do! We ship our wholesale fudge anywhere in the USA.

Do we need to be a specialty store?
No. We have found through years of experience, with our broad customer base, fudge is successful in any type of store. Key things to keep in mind: location of display and to maintain a clean, neat attractive full display. It is an exciting product, liked by almost everyone, making a great add-on to your sales!

Is your fudge soft or hard?
Each piece of fudge, that we produce, is specially prepared to reflect the finest available.  With many types of fudge in the market place from firm, grainy, sugary to very soft, doughy, gooey we try to satisfy with a medium texture.  If you would like our fudge a little firmer: let it stand out of its package a few hours or over night to allow it to firm up.  Some like it served up from the fridge.  Like it a little softer: 10 to 20 seconds in the microwave is great!  If you would like it to stay softer: knead the fudge until it is as soft as you like.  Any of these methods of changing the texture will not effect the wonderful flavour.  Hope you like it!

Nut allergies?
Although we scrape our marble tables between batches, we use nuts throughout our production cycle. Our peanut butter fudges are always made at the end. If you have serious allergies to nuts, we recommend not to risk it. We do state there may be traces of nuts in any flavour.

No sugar fudge available?
No sugar fudge or "Diabetic" fudge is in the works and will be available soon.

Shelf life - regular fudge?
Our fudge contains no added preservatives. Sugar, a natural ingredient, is also a great natural preservative. Our fudge will not go "bad". After a period of time, the fudge may start to lose it's moisture content or may start to get softer. This will not affect the taste or flavour. Our 200 gram and 175 gram fudge is shrink wrapped.  Allows for a 3 month shelf life at 22°C (72°F).

In your start-up information package, with your first order, we cover "zero product waste". 

Can I freeze or refrigerate fudge?
We do not recommend you (the retailer) refrigerate or freeze the fudge as the risk of temperature spikes can cause instability and problems to the product. When selling fudge you can tell your customers that they can refrigerate the fudge as it will be eaten quickly (we’re confident of this!) once refrigerated.

How do my customers thaw the fudge?
If fudge is frozen, to properly thaw it first place in refrigerator for 24 hours, then place at room temperature. This prevents condensation affecting the fudge.

How do I handle the fudge properly to prevent spoilage?

Fundraiser's?
Fudge is a unique alternative!  A number of organizations and clubs order our fudge for their fundraising efforts with great success.  We have a dedicated program that pre-sells the fudge that is very effective.  From a small group to a national campaign, let us help.  Additional info at fundraising or Call, fax or email for complete details.

Any gift boxes or gift packaging?
The majority of sales to our customers is for regular direct consumption. It is the best way to sell a lot of fudge. If you wish to add a gift element to the fudge, we recommend to make this as an add-on item. Due to thousands of ways to create a gift item, we leave this to the creative talents of each store. Need some ideas of where to obtain boxes and other packaging materials, we give this information in your start up information package with your first order. By selling you just the fudge, we keep our costs down, allowing us to give you very competitive pricing!

Order on Friday morning for next week shipping?
We make our fudge fresh every week. With 42 flavours, 2 fudge sizes and a large customer base we need the necessary time to make, cool, cut, wrap, order fill and ship out. Then the shipping company (Canpar, Canada Post or DHL.) usually take one, two or more days. After the cut off time, totals are formulated for each flavour as to our production requirements. We have systems in place that can efficiently operate in these tight time lines to effectively get all the orders out on schedule and keep the cost of your fudge down.  Customers on either coast, in remote areas or the USA may take a few extra days to receive their fudge. 

Delays?
Not typically but delays may occur during long weekends, holiday seasons and heat events. We make adjustments but ask retailers to allow for delays during these periods.  

Showcases, do they really make a difference?
Yes! Presentation is one of the biggest factors in a successful fudge sales program. Our showcases are specifically designed for our fudge. They contain an attached P.O.P. sign, "Fresh Fudge" or "Fudge Frais". Together, it offers that classy, professional look. Make the statement, "We are in the fudge business!". A large display gives greater results. If you have your own showcase or wish to display the fudge on a shelf, tray or basket, the key factors are the same.

1. Location
2. Professional attractive display
3. Clean neat appearance
4. Restock and adjust to maintain a full looking display (reorder when half sold).

Have the customers saying, "Look, they just got the fudge in. Let's get some now", rather than "They don't have much left, wonder how long it's been sitting there".  Consider two showcases for even a greater presence.  With a larger flavour selection and improved eye appeal, look for increased sales!

Why do you sell only fudge?
In the almost 30 years we have been in business, we have owned a number of retail "gift and specialty shops". When our wholesale division started to grow substantially, we had to make some decisions. Strong reordering, growth of new customers, and favourable comments passed on from their customers, confirms and assures us that we have one of the finest fudges available. We strive to be the best. To offer the quality, variety, pricing and consistent reliable same week friendly service, we specialize in fudge!

We are in Quebec, are your flavour signs available in French?
Yes. We have available: French/English and English only signs. Our French/English flavour signs state the flavour and description in French plus the flavour in English.

Should we purchase the equipment to make our own fudge or buy from you?
This decision is a complex one. One of the key factors is the cost of the fudge. To make your own fudge, you need to purchase the required equipment and supplies which require "thousands of dollars" of investment. Then there are training and set-up requirements. In making your own fudge, consider all the factors: cost of ingredients, time needed to make it and the experience required to handle the changing weather conditions throughout the year. A lot of fudge sales will be needed to recoup the initial capital investment; versus: having it made for you, no mess, no additional staff required, no clean-up, no department of health (because our fudge is pre-packaged) and we are just a phone call away. To purchase from us, we have a number of start up packages that include every thing you need. This results in "hundreds of dollars" of investment rather than "thousands of dollars"! Our very competitive pricing is due to our ability to purchase our ingredients at ten thousand plus pounds at a time. If the aroma is a factor in making your own fudge, keep in mind that the benefits from this come during your busy times. We have found that after a short while, the stress in keeping a close eye on the fudge while trying to serve customers, usually results in the fudge being made at off peak times. Our completed fudge gives off a wonderful, alluring aroma on its' own. You need only take it from the shipping box to the display ready for sale. It can be that simple. Our start up packages allow you to "do it right" the first time and test your market. You can always buy the other equipment later if you wish. However, we feel with all the convenience, quality, competitive pricing, variety and availability every week, you will find our fudge is the best way to go.

Let us do the "heavy lifting" while you focus on GREAT customer service! Our merchandiser is available to assist you in product placement, pricing and promotion(sampling).